PROTECT YOUR FLOORING INVESTMENT

Whether you want hardwood, luxury vinyl, laminate or tile, regular care is an essential part of maintaining your floor’s beauty and enhancing its life and performance. By following warranty requirements for proper cleaning, it can be easier than you think!

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Exclusive Flooring America®/Flooring Canada®

Five-Star Aquadura H2O™ Waterproof Hardwood Warranty

Featuring the latest and greatest in hardwood technology, Aquadura H2O is waterproof! This product's durability and practicality is unmatched within the hardwood industry. These hardwood floors can be installed throughout your entire home without worry.


The Five-Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.

Confidence Plus™ Warranty

All Five-Star and Four-Star flooring carries a Confidence Plus™ Warranty. If, within the time frame of this warranty (90 days after installation for Five-Star floors) and after 30 days of living on your new floor, you wish to change your floor for any reason, your retailer will replace it with another style or color of flooring of equal value. Should you wish to replace the Aquadura H2O™ Waterproof Hardwood with a flooring upgrade, you may do so by paying the difference in price. No monetary compensation will be paid if a lower priced Aquadura H2O™ Waterproof Hardwood floor is selected.

This is a one-time only replacement. Simply call your Flooring America®/Flooring Canada® retailer within the time frame of the warranty and indicate you wish to choose another Star Rated Aquadura H2O™ Waterproof Hardwood under the Confidence Plus™ Warranty. This is a style and color replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. Any replacement product cannot be the same style and color as the original purchase.

No replacement will be made with respect to Aquadura H2O™ Waterproof Hardwood that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Flooring America®/Flooring Canada® style hardwood floor that has been professionally installed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.

NOTE: Custom installations of any hardwood floor installed with patterns, medallions, or a border are excluded from the Confidence Plus™ Warranty. No replacement of either the wood floor, patterned wood floor, medallions, or border are covered under this replacement warranty.

(See General Terms and Conditions below for other conditions that apply).

Price Protection Guarantee

Our buying power allows us to buy big and pass volume-purchase savings directly on to you. We feel confident that our prices are the most competitive in the market and assure you that you will not find a lower price at any other floor covering retailer in your area. However, if within 30 days of making your purchase, you should happen to find a lower Flooring America®/Flooring Canada® first quality product of the same brand and style(s) as the flooring you purchased, we will happily refund your money. It’s our Price Protection Guarantee, and it’s simple. Just present your retailer with the competitor’s advertisement or written estimate for the same floor, and you take home the difference in price! Price Protection applies to materials only.

Price Protection Guarantee applies only to local retail store pricing and/or purchases.  Online retailers and wholesalers are excluded.  “Local retail store” is defined as a permanent building/structure containing outdoor signage with store name, street address, customer parking, and phone contact information listed in a public phone directory.

(See General Terms and Conditions below for other conditions that apply).

Limited Waterproof Warranty for Aquadura H2O™ Hardwood

When installed following manufacturer’s instructions and used under normal residential traffic conditions with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to the original buyer, that this Aquadura H2O™ Waterproof Hardwood will avoid damage from everyday splashes and spills. The floor plank is warranted to be waterproof and the structural integrity of the floor plank will not be significantly diminished by exposure to liquid for the length of the warranty period.

When properly installed, this product will not swell, cup or crack due to exposure to water from topical spills or moisture from the sub-floor when exposed to such conditions.  This product is not designed to withstand submersion from stand water or flooding.  Additionally, your Aquadura H2O™ Waterproof Hardwood floor will not discolor, deform or damage from moisture and will not be affected by mold, mildew or alkaline (a floor discolored due to mold or mildew growth will be replaced only one time; if the replacement floor fails in the same manner, the site conditions may not be acceptable of hardwood).

Your Aquadura H2O™ Waterproof Hardwood floor will resist liquid damage under normal use for the length of the warranty, including damages caused from damp mopping and topical spills provided spills are promptly removed.

This warranty excludes all casualty events involving water coming in contact with your floor and failures normally covered by homeowners insurance (such as water from fires) including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. This limited warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure or other conditions that result in water or moisture being under the floor. It does cover topical moisture. As long as the water does not flow over the edge of the surface (edge of the room, cut boards, etc.) it will evaporate before passing between the planks to the subfloor or damaging the planks. “Lifetime” is defined as the entire time the original purchaser owns the home, but is not transferable.

Should your Aquadura H2O™ Waterproof Hardwood fail to perform in accordance with this warranty, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area (the failed area, not the entire room). Flooring will be replaced under the warranty with the same style of flooring if available, or, if not available, with the style of flooring currently available that most closely approximates the original.

“Lifetime” is defined as the entire time the original purchaser owns the home, but is not transferable.

(See General Terms and Conditions below for other conditions that apply).

Limited Pet Proof Warranty for Aquadura H2O™ Hardwood

Your Flooring America®/Flooring Canada® retailer warrants that your Aquadura H2O™ Waterproof Hardwood  floor will resist staining caused by pet (domestic cat or dog) stains, including urine, feces, and vomit. Stain resistance means the ability of your floor to resist (i.e., minimize or withstand) permanent stains for the lifetime of your hardwood floor.

This warranty excludes any urine, feces, or vomit stains other than from pets (domestic dog or cat). “Lifetime” is defined as the entire time the original purchaser owns the home; it is not transferable.

Cleaning of the affected area should begin immediately upon discovery using Resista® Floor Care cleaning products or other products recommended by the manufacturer. The more time that elapses before removal, the more difficult a stain will be to remove.

Should your Aquadura H2O™ Waterproof Hardwood floor fail to perform in accordance with this warranty, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area (the failed area, not the entire room). Flooring will be replaced under the warranty with the same style of flooring if available, or, if not available, with the style of flooring currently available that most closely approximates the original.

(See General Terms and Conditions below for other conditions that apply).

Limited Installation Warranty

Your Flooring America®/Flooring Canada® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the wood industry. Should further service be required attributable to the original installation of your Aquadura H2O™ Waterproof Hardwood, your Flooring America®/Flooring Canada® retailer will return and provide that service at no cost to you for the life of the floor. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the Aquadura H2O™ Waterproof Hardwood floor you purchased. See the Exclusive Flooring America®/Flooring Canada® Five-Star Hardwood Warranties on page 14 for further details.

This Limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. Wood is a natural product; variations in its grain pattern, color, and/or texture are normal and are not considered to be installation-related deficiencies. Your Flooring America®/Flooring Canada® retailer does not warrant the product against variations in grain or texture.

Hardwood flooring, being a natural product, will continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may consequently experience some separation between the boards at different times during the year. If such separations occur, it is not considered a product or installation defect and is not covered by this warranty.

(See General Terms and Conditions below for other conditions that apply).

Limited Wear Warranty

When used under normal residential traffic conditions* with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to the original buyer, that the finish of your Aquadura H2O™ Waterproof Hardwood floor will not wear-through during the period specified by the warranty level of the product purchased (see page 14 for details of warranty terms) when properly installed according to the manufacturer’s installation instruction procedures. Wear-through is defined as complete loss of the wear layer. The wear layer is defined as the protective coating that is factory applied to the surface of the wood flooring. Gloss reduction is not considered wear and is not covered by this warranty (see page 18 for details on Limited Finish Warranty terms.).

Should you feel that your Aquadura H2O™ Waterproof Hardwood floor is not wearing properly, contact your Flooring America®/Flooring Canada® retailer. If the finish of your wood floor wears through during the warranty period, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.

This Limited Wear Warranty excludes damage caused by lack of proper maintenance; misuse, abrasives, insufficient protection from furniture, wet mopping, scratches; or indentations caused by spiked-heel shoes, pet nails; and any other casualty events.

Normal exposure to sunlight will bring about changes in shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally because they block sunlight and may give the appearance of discoloring under the rug. This is not considered to be a product defect and is not covered by this warranty.

*Normal residential traffic conditions mean those daily activities commonly associated with residential use. (See General Terms and Conditions below for other conditions that apply).

 

Limited Manufacturing Warranty

When used under normal residential traffic conditions* with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to the original buyer that your Aquadura H2O™ Waterproof Hardwood floor will be free from manufacturing defects; including milling, assembly, dimension, and grading during the period specified by the warranty level of the product purchased (see page 14 for details of warranty items) when properly installed according to the manufacturer’s installation instruction procedures.

*Normal residential traffic conditions mean those daily activities commonly associated with residential use. (See General Terms and Conditions below for other conditions that apply).

 

Limited Finish Warranty

When used under normal residential traffic conditions* with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to the original buyer, that your Aquadura H2O™ Waterproof Hardwood floor will not experience lack of finish adhesion or finish peel off of its face surface wear layer during the period specified by the warranty level of the product purchased (see page 14 for details of warranty terms) when properly installed according to the manufacturer’s installation instruction procedures.

*Normal residential traffic conditions mean those daily activities commonly associated with residential use. (See General Terms and Conditions below for other conditions that apply).

 

Structural Integrity Warranty

When used under normal residential traffic conditions* with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to the original buyer that the plies of your Aquadura H2O™ Waterproof Hardwood will not separate during the period specified by the warranty level of the product purchased (see page 14 for details of warranty terms) when properly installed according to the manufacturer’s installation instruction procedures.

*Normal residential traffic conditions mean those daily activities commonly associated with residential use. (See General Terms and Conditions below for other conditions that apply).

Limited Locking System Warranty for Aquadura ™ H2O™ Hardwood

When used under normal residential traffic conditions with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to the original purchaser, that the joints of your Aquadura™ H2O™ floor will remain securely locked together to ensure snug, close-fitting seams with no separation or cracking during the period specified (see page 14 for details of warranty terms). Additionally, your Aquadura™ H2O™ floor will not allow water to pass through the joints or experience joint separation to compromise the joint integrity when installed properly.

This warranty excludes problems or damage due to excessive moisture or hydrostatic pressure from the subfloor.

(See General Terms and Conditions below for other conditions that apply.)

Waterproof and Pet Proof Warranty Pro-Ration Schedule for Aquadura H2O™ Hardwood

Your Flooring America®/Flooring Canada® retailer warrants that during the first five years of these warranties, there will be no usage charge for replacement product.  Beyond the first five years, replacement product is pro-rated based on the number of years it has been installed.

1st – 5th Year No Usage
6th Year  50% Usage
7th Year 60% Usage
8th Year 70% Usage
9th Year 80% Usage
10th Year and Beyond 90% Usage

Under these warranties reasonable labor costs will be reimbursed for years one and two.  For years three through five, 50% reasonable labor costs will be reimbursed. After year five there will be no labor reimbursement.

5-Year Limited Light Commercial Warranty for Aquadura™ H2O™ Hardwood

For light commercial installations (example: common areas in multi-unit dwellings and low-traffic retail shops) the product is warranted to be free from manufacturing defects for 5 years from the date of purchase. If a defect covered by this warranty is reported to Flooring America®/Flooring Canada® in writing within 5 years of purchase, the supplier will provide new materials of the same or similar grade sufficient to repair or replace the defective material. Also, all of the various residential warranties detailed above will apply for a period of five years from the date of installation. A No Questions Asked materials-only replacement warranty will be in effect for 60 days from the date of installation for any light commercial installation.

(See General Terms and Conditions below for conditions that apply). 

60 Day Replacement Warranty for Light Commercial

If after installation and during the 60 day period of your replacement warranty you with to change your new luxury vinyl floor for a different Aquadura™ H2O™ style or color, your Flooring America®/Flooring Canada® retailer will replace it with a different Aquadura™ H2O™ style or color of equal or lesser value. Should you with to replace your flooring with an Aquadura™ H2O™ upgrade, you may do so by paying the difference in retail price.

No monetary compensation will be paid if a lower priced product is selected. This is a one-time replacement. Simply call your Flooring America®/Flooring retailer within the time frame of the warranty, and indicate you wish to choose another Aquadura™ H2O™ floor using the 60 Day Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties. Replacement includes materials only and does not include take-up or re-installation charges. Labor to move furniture, permanent construction (built-ins such as cabinets or bookcases), equipment, or electronics is also the responsibility of the customer.

No replacements will be made with respect to flooring that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning or any other casualty event.

NOTE: Custom installations are excluded from the No Questions Asked Replacement Warranty.
(See General Terms and Conditions below for other conditions that apply.)